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Frequently asked questions
With a new scooter, customers will receive warranty coverage and replacement of parts according to the manufacturer’s policy, if the warranty period is still valid. The standard warranty period for Selex Motors’ electric scooters and batteries is 30,000 km from the retail sale date to the customer or 3 years from the wholesale invoice date to the authorized dealer, whichever comes first.
Selex’s electric scooters come with a charger that you can use to charge the battery at home, but the battery is not included. You can purchase or rent a battery separately.
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With a new scooter, customers will receive warranty coverage and replacement of parts according to the manufacturer’s policy, if the warranty period is still valid. The standard warranty period for Selex Motors’ electric scooters and batteries is 30,000 km from the retail sale date to the customer or 3 years from the wholesale invoice date to the authorized dealer, whichever comes first.
Selex’s electric scooters come with a charger that you can use to charge the battery at home, but the battery is not included. You can purchase or rent a battery separately.
You will receive the product within approximately 2 weeks from the date of placing the order, but the actual delivery time may vary depending on demand.
You can register for the battery rental service here, or contact Selex via the hotline at 0977209980, or through our Facebook page, website, or app. Our team will get in touch with you as soon as possible.
The installment payment policy is being prepared and will be applied as soon as possible.
The electric motorcycles from Selex will be serviced every 6 months (5000km) per time.
In some cases of unexpected incidents that prevent customers from bringing their Selex electric scooter to the Selex service center, customers only need to contact our hotline and our staff will provide enthusiastic advice and support anytime, anywhere.
Contact information:
• 24/7 rescue team: 097 720 99 80
Customers can make online payments via the Selex app.
You can download the Selex Motors app here. Then follow these steps:
Step 1: Log in to your account with your username and password
Step 2: In the navigation bar, select Selex Station
Step 3: View the map. At your current location, the map will show the nearby stations. Alternatively, you can view the station system in other districts.
You can rent up to 3 batteries.
Yes, you can contact Selex to change your service package for battery swapping while renting the battery.
1. Just replace the battery at Selex’s replacement station, and it only takes you 2 minutes to fully charge your electric scooter.
2. If you charge at home, it will take 5-8 hours.
