Policies

  1. Cash (applicable when customers purchase directly at the showroom, store)
  2. International payment cards (Visa, Mastercard, JCB, Union Pay, American Express) issued in Vietnam through Onepay e-wallet
  3. Domestic transfer from bank accounts
  4. E-wallet: Onepay
  5. 0% installment payment via credit cards (installment payment through Onepay e-wallet)
  1. Cash (applicable when customers purchase directly at the showroom, store)
  2. International payment cards (Visa, Mastercard, JCB, Union Pay, American Express) issued in Vietnam through Onepay e-wallet
  3. Domestic transfer from bank accounts
  4. E-wallet: Onepay
  5. 0% installment payment via credit cards (installment payment through Onepay e-wallet)
This privacy policy for Selex Smart Electric Vehicles Joint Stock Company (“Company”, “we”, or “us”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
  • Visit our website at selex.vn, or any website or application of ours that links to this privacy policy
  • Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy policy  will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]. Table of contents:
  • What information do we collect?
  • How do we process your information?
  • When and with whom do we share your personal information?
  • What is our stance on the third-party websites?
  • Do we use cookies and other tracking technologies?
  • How do we handle your social logins?
  • How long do we keep your information?
  • How do we keep your information safe?
  • What are your privacy rights?
  • Do we make updates to this policy?
  • How can you contact us about this policy?
1.     What information do we collect? We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal information provided by you. The personal information that we collect depends on the contexts of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • Name
  • Address
  • Email
  • Phone number
  • Age
  • Gender
  • Nationality
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, or other social media account. If you choose to register in this way, we will collect the information described in the section called “How do we handle your social logins?” below. All personal information that you provide to us must be true, sufficient, and accurate, and you must notify us of any changes to such personal information. Information automatically collected We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytic and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:
  • Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and setting and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device’s event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data: We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt not to allow us to collect this information by device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
  1. How do we process your information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To facilitate account creation and authentication as well as user account management. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To comply with our legal obligation. We may process your information to comply with our legal obligation, meet legal requirements, and exercise, establish, or defend our legal rights.
  1. When and with whom do we share your personal information?
Your Information is an important part of our operations, and We do not sell your personal information to others. We only share personal information as outlined below, and We will comply with this Privacy Policy:
  • Transactions Involving Third Parties: We make services and content provided by third parties available to you for use on or through Our Service. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.
  • Third-Party Service Providers: We employ other companies and individuals to perform certain functions on our behalf. Examples include: sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must adhere to this Privacy Policy and the applicable data protection law.
  • Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the Privacy Policy (or otherwise agreed by clients). In addition, in the event that we or the majority of our assets are acquired, your information will of course be one of the transferred assets.
  • Protection of Us and Others: We disclose account and other personal information when we believe disclosure is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of us, our customers, or others. This may include exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
  • At Your Option: Other than provisions set out above, you will receive notice when your personal information might be shared with third parties, and you will have the right to choose not to share the information.
  1. What is our stance on third-party websites?
The Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties which are not affiliated with us and  may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused using  websites, services, or applications of such third-parties. The inclusion of a link towards a third-party website, service, or application does not imply an authentication by us. We cannot guarantee the safety and privacy of data you provide to any third parties. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the Services. You should review the policies of such third parties and contact them directly to find answers for   your questions.
  1. Do we use cookies and other tracking technologies?
We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
  1. How do we handle your social logins?
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the related social media provider , but often includes your name, email address, friends list, and profile picture as well as other information you choose to make public on such a social media platform. We only  use the information we receive  for the purposes described in this privacy policy or  otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
  1. How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business needed to process your personal information, we will either delete or anonymize such information, or, if not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
  1. How do we keep your information safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
  1. What are your privacy rights?
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be expressed and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “How can you contact us about this policy?” below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Opting out of marketing and promotional communications: you can unsubscribe from our marketing and promotional communications at any time. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send you service – related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. Account information If you would at any time like to review or change the information in your account or terminate your account, you can:
  • Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. Cookies and similar technologies: Most Web browsers are set up to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services. If you have questions or comments about your privacy rights, you may email us at [email protected]
  1. Do we make updates to this policy?
We may update this privacy policy from time to time. The updated version will be indicated by an updated “revised” date and the updated version will take effect  as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending a notification. We recommend you to review this privacy policy frequently to be informed of how we are protecting your information.
  1. How can you contact us about this policy?
If you have questions or comments about this policy, you may contact us via:
I. WARRANTY POLICY
  1. Applicable objects
The objects that are covered by Selex’s warranty program include all electric scooter products bearing the Selex brand, produced and directly distributed through Selex’s showroom system or the company’s distribution network nationwide.
  1. Warranty period
3 years or 30,000 km, whichever comes first, from the first purchase by the end-user (as recorded on the invoice).
  1. Warranty transfer
If you sell or transfer the scooter to another person within the warranty period, you need to register the warranty information again. Please bring the scooter and warranty booklet to Selex’s showrooms/distribution centers for the exchange. Within the remaining warranty period, all conditions specified in the repair and warranty service are still guaranteed.
  1. Product recall program
When there are quality and safety-related defects for the electric scooters circulating on the market in accordance with the legal regulations, even if the warranty period has expired, the company will handle repairs and remedies free of charge.
  1. Warranty coverage
Selex’s electric scooter warranty program is effective throughout the territory of Vietnam and applies at all Selex’s showrooms/distribution centers. If you still have any questions or need support, you can directly contact Selex’s hotline at 0382822216 or visit the nearest showroom for assistance.
  1. Cases not covered by the warranty
Customers should note that the following issues will not be covered by the warranty:
  • Any damages caused by self-repair/adjustment, or modifications that deviate from the original product design. For example, changing the engine, control system, or display screen.
  • Using the scooter for purposes other than its intended use, such as racing or overloading beyond the allowed capacity.
  • Any damage caused by using non-genuine parts and using oils (brake oil, shock absorber oil…) other than the technical specifications stated in the user manual.
  • Cases where the scooter is rusty, the paint is faded, the rubber is aged, the oil is contaminated, or natural wear and tear over time, or other issues that do not affect the quality and normal operation of the scooter, such as noise, slight vibrations, and oil leaks.
  • Faulty parts due to prolonged storage such as aged rubber or contaminated grease.
  • Damage caused by external factors such as playfulness, soil, sand, stones, sharp objects.
  • Damage caused by external factors such as cigarette ash, chemicals, animal excrement, salt, acid rain, mouse bites, and equivalent factors.
  • Damage caused by earthquakes, storms, floods, accidents, fires, and other natural disasters.
  • Damage due to failure to comply with the regular maintenance schedule as stated in the user manual.
  • Damage that occurs before the warranty period expires but the customer delays bringing it in for repair after the expiration date.
  • In addition, the Selex electric scooter warranty program is not responsible for customers’ travel, food, phone, or other expenses when bringing the vehicle in for repair.
  1. Customer rights and obligations
  • Use the vehicle according to the instructions in the user manual.
  • Carry out “pre-operation checks” according to the instructions.
  • Conduct periodic checks according to the instructions in the user manual.
No. Category Component Parts Warranty period/ distance covered Warranty conditions Non-warranty conditions
1 Warranted parts Frame 3 years or 30000 km Warranted for natural weld failure, cracked welds, oil leakage, etc Violation of clause 6 of the warranty policy. Damages caused by collision or overloading of the vehicle beyond its weight limit, or any unauthorized changes to the vehicle structure by the user.
2 Front suspension
3 Rear suspension
4 Handlebar
5 Steering stem
6 Rear fork
7 Front rim
8 Engine Product malfunctions such as engine failure, error display screen, etc. Violation of clause 6 of the warranty policy. Damages caused by cracks or breakage due to collision or degradation of functionality due to any unauthorized changes to the component structure by the user.
9 Controller
10 HMI (Display screen)
11 PMU (Power management unit)
12 Front brake assembly Warranty for 1 year or 10000 km Functional failures of parts, natural weld failure, cracked or broken, and deformation. Violation of clause 6 of the warranty policy. Damages caused by cracks or breakage due to collision or degradation of functionality due to any unauthorized changes to the component structure by the user.
13 Rear brake assembly
14 Front brake disc
15 Rear brake disc
16 Upper bracket
17 Main stand
18 Side stand
19 Main/side stand spring
20 Front axle
21 Rear axle
22 Rear footrest
23 Front/rear seat
24 Seat lock
25 Seat lock cable
26 Rearview mirror
27 Rear carrier
28 Carrier
29 Front/rear mudguard
30 Headlight
31 Main/auxiliary cable set
32 Charger
33 ABP (Auxiliary battery pack)
34 Throttle
35 Switch assembly
36 Vehicle lock assembly
37 Main wiring harness
38 Taillight
39 Front/rear turn signal light
40 Horn
41 Non-warranted parts Front/rear shock absorber rubber
42 Handle grip
43 Front/rear tire
44 Front/rear brake lining
45 Brake fluid
46 Rubber components
47 Corrosion, discoloration, and natural wear and tear of components over time
Note: For damaged components covered under warranty, Selex Motors staff will replace them free of charge. II. MAINTENANCE CONDITIONS
  1. Maintenance reception location
Selex accepts the maintenance of electric motorcycles from the manufacturer at any authorized dealer or showroom nationwide. When it’s time for maintenance or warranty, users just need to bring their motorcycles to an authorized dealer or Selex’s official showroom, where staff will check and maintain the motorcycle as scheduled.
  1. Electric motorcycle maintenance procedure
Step 1: Customers bring their electric motorcycles directly to the nearest Selex showroom or authorized dealer. To receive immediate support and advice on motorcycle maintenance costs, customers should schedule an appointment with the showroom/authorized dealer in advance. Step 2: Provide vehicle registration, identification card, and free periodic maintenance booklet. Step 3: A technician will receive the motorcycle along with the free periodic maintenance booklet and perform maintenance on the electric motorcycle according to Selex’s prescribed schedule.
  1. Some notes about the free periodic maintenance booklet
The free periodic maintenance booklet must have Selex’s company stamp, signature and seal of the authorized motorcycle dealer, customer signature, and motorcycle information. The free periodic maintenance booklet must be intact, not erased, torn, blurred, and the information must match the motorcycle information. Unused vouchers in the free periodic maintenance booklet that have expired in terms of time or kilometers traveled as prescribed will no longer be valid.
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Register to test drive Selex electric scooter

You have successfully registered.

With a new scooter, customers will receive warranty coverage and replacement of parts according to the manufacturer’s policy, if the warranty period is still valid. The standard warranty period for Selex Motors’ electric scooters and batteries is 30,000 km from the retail sale date to the customer or 3 years from the wholesale invoice date to the authorized dealer, whichever comes first.

Selex’s electric scooters come with a charger that you can use to charge the battery at home, but the battery is not included. You can purchase or rent a battery separately.

You will receive the product within approximately 2 weeks from the date of placing the order, but the actual delivery time may vary depending on demand.

You can register for the battery rental service here, or contact Selex via the hotline at 0977209980, or through our Facebook page, website, or app. Our team will get in touch with you as soon as possible.

The installment payment policy is being prepared and will be applied as soon as possible.

The electric motorcycles from Selex will be serviced every 6 months (5000km) per time.

In some cases of unexpected incidents that prevent customers from bringing their Selex electric scooter to the Selex service center, customers only need to contact our hotline and our staff will provide enthusiastic advice and support anytime, anywhere.

Contact information:
• 24/7 rescue team: 097 720 99 80

You can download the Selex Motors app here. Then follow these steps:
Step 1: Log in to your account with your username and password
Step 2: In the navigation bar, select Selex Station
Step 3: View the map. At your current location, the map will show the nearby stations. Alternatively, you can view the station system in other districts.

Yes, you can contact Selex to change your service package for battery swapping while renting the battery.

1. Just replace the battery at Selex’s replacement station, and it only takes you 2 minutes to fully charge your electric scooter.
2. If you charge at home, it will take 5-8 hours.

You have successfully registered.