Policies

• Visit our website at selex.vn, or any website or application of ours that links to this privacy policy
• Engage with us in other related ways, including any sales, marketing, or events.

• What information do we collect?
• How do we process your information?
• When and with whom do we share your personal information?
• What is our stance on the third-party websites?
• Do we use cookies and other tracking technologies?
• How do we handle your social logins?
• How long do we keep your information?
• How do we keep your information safe?
• What are your privacy rights?
• Do we make updates to this policy?
• How can you contact us about this policy?

• Name
• Address
• Email
• Phone number
• Age
• Gender
• Nationality

• Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and setting and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device’s event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data: We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt not to allow us to collect this information by device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. How do we process your information?

• To facilitate account creation and authentication as well as user account management. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To comply with our legal obligation. We may process your information to comply with our legal obligation, meet legal requirements, and exercise, establish, or defend our legal rights.

3. When and with whom do we share your personal information?

• Transactions Involving Third Parties: We make services and content provided by third parties available to you for use on or through Our Service. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.
• Third-Party Service Providers: We employ other companies and individuals to perform certain functions on our behalf. Examples include: sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must adhere to this Privacy Policy and the applicable data protection law.
• Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the Privacy Policy (or otherwise agreed by clients). In addition, in the event that we or the majority of our assets are acquired, your information will of course be one of the transferred assets.
• Protection of Us and Others: We disclose account and other personal information when we believe disclosure is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of us, our customers, or others. This may include exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
• At Your Option: Other than provisions set out above, you will receive notice when your personal information might be shared with third parties, and you will have the right to choose not to share the information.

4. What is our stance on third-party websites?

5. Do we use cookies and other tracking technologies?

6. How do we handle your social logins?

7. How long do we keep your information?

8. How do we keep your information safe?

9. What are your privacy rights?

• Log in to your account settings and update your user account.

10. Do we make updates to this policy?

11. How can you contact us about this policy?

• Email: [email protected]
• Phone number: 0977209980

I. WARRANTY POLICY

1. Applicable objects

The objects that are covered by Selex’s warranty program include all electric scooter products bearing the Selex brand, produced and directly distributed through Selex’s showroom system or the company’s distribution network nationwide.

2. Warranty period

3 years or 30,000 km, whichever comes first, from the first purchase by the end-user (as recorded on the invoice).

3. Warranty transfer

If you sell or transfer the scooter to another person within the warranty period, you need to register the warranty information again. Please bring the scooter and warranty booklet to Selex’s showrooms/distribution centers for the exchange. Within the remaining warranty period, all conditions specified in the repair and warranty service are still guaranteed.

4. Product recall program

When there are quality and safety-related defects for the electric scooters circulating on the market in accordance with the legal regulations, even if the warranty period has expired, the company will handle repairs and remedies free of charge.

5. Warranty coverage

Selex’s electric scooter warranty program is effective throughout the territory of Vietnam and applies at all Selex’s showrooms/distribution centers.

If you still have any questions or need support, you can directly contact Selex’s hotline at 1900633489 or visit the nearest showroom for assistance.

6. Cases not covered by the warranty

Customers should note that the following issues will not be covered by the warranty:

• Any damages caused by self-repair/adjustment, or modifications that deviate from the original product design. For example, changing the engine, control system, or display screen.
• Using the scooter for purposes other than its intended use, such as racing or overloading beyond the allowed capacity.
• Any damage caused by using non-genuine parts and using oils (brake oil, shock absorber oil…) other than the technical specifications stated in the user manual.
• Cases where the scooter is rusty, the paint is faded, the rubber is aged, the oil is contaminated, or natural wear and tear over time, or other issues that do not affect the quality and normal operation of the scooter, such as noise, slight vibrations, and oil leaks.
• Faulty parts due to prolonged storage such as aged rubber or contaminated grease.
• Damage caused by external factors such as playfulness, soil, sand, stones, sharp objects.
• Damage caused by external factors such as cigarette ash, chemicals, animal excrement, salt, acid rain, mouse bites, and equivalent factors.
• Damage caused by earthquakes, storms, floods, accidents, fires, and other natural disasters.
• Damage due to failure to comply with the regular maintenance schedule as stated in the user manual.
• Damage that occurs before the warranty period expires but the customer delays bringing it in for repair after the expiration date.
• In addition, the Selex electric scooter warranty program is not responsible for customers’ travel, food, phone, or other expenses when bringing the vehicle in for repair.

7. Customer rights and obligations

• Use the vehicle according to the instructions in the user manual.
• Carry out “pre-operation checks” according to the instructions.
• Conduct periodic checks according to the instructions in the user manual.

Note: For damaged components covered under warranty, Selex Motors staff will replace them free of charge.

II. MAINTENANCE CONDITIONS

1. Maintenance reception location

Selex accepts the maintenance of electric motorcycles from the manufacturer at any authorized dealer or showroom nationwide. When it’s time for maintenance or warranty, users just need to bring their motorcycles to an authorized dealer or Selex’s official showroom, where staff will check and maintain the motorcycle as scheduled.

2. Electric motorcycle maintenance procedure

Step 1: Customers bring their electric motorcycles directly to the nearest Selex showroom or authorized dealer. To receive immediate support and advice on motorcycle maintenance costs, customers should schedule an appointment with the showroom/authorized dealer in advance.

Step 2: Provide vehicle registration, identification card, and free periodic maintenance booklet.

Step 3: A technician will receive the motorcycle along with the free periodic maintenance booklet and perform maintenance on the electric motorcycle according to Selex’s prescribed schedule.

3. Some notes about the free periodic maintenance booklet

The free periodic maintenance booklet must have Selex’s company stamp, signature and seal of the authorized motorcycle dealer, customer signature, and motorcycle information.

The free periodic maintenance booklet must be intact, not erased, torn, blurred, and the information must match the motorcycle information.

Unused vouchers in the free periodic maintenance booklet that have expired in terms of time or kilometers traveled as prescribed will no longer be valid.